Payment Card Processing &
Refund Policy

Questions about this policy and refund requests should be directed to the following address:

Customer Service
Dallas Bears
PO Box 191223
Dallas, TX 75219-8223

or via phone : (214) 213-9399

or via email: customerservice@tbru.org

Payment Card Processing
Accepted Cards: Dallas Bears accepts VISA, MasterCard, Discover, and American Express branded credit, debit, or check cards. Cash is accepted in person only. Money orders and cashier's checks will be accepted in most instances. Personal checks may be accepted in some instances. Please contact the Dallas Bears Treasurer for additional information.

Refund Policy Most refunds will be subject to a $25.00 administration fee. No refund request will be processed if the item has not settled. Refunds will be processed within 30 days of receipt of written request for refund (email or postal service). Refunds will be made to the original payment mechansim unless noted otherwise below.

Membership Dues
Dallas Bears membership dues will be only be refunded within the first 90 days of the membership. The amount of the refund may be pro-rated in some circumstances as determined by the Board of Directors. After 90 days, no refund will be granted. All refunds of membership dues will be made via check. No administrative fee will be charged.

Event Fees:
Attendee fees will be refunded per the following schedule:

• Request received prior to 30 days of the start of the event: 100% refund minus administrative fee
• Request received 30 days through 5 days prior to the start of the event: 75% refund minus administrative fee
• Request received 5 days prior to the start of the event until the day of the event: 25% refund minus administrative fee
• Request received after the start of the event: no refund will be made available.

Vendor Fees will be refunded per the following schedule:

• Request received prior to 30 days of the start of the event: 100% refund minus administrative fee
• Request received 30 days through 10 days prior to the start of the event: 75% refund minus administrative fee
• Request received 10 days prior to the start of the even until the day of the event: 25% refund minus administrative fee if a replacement vendor can be obtained. If no replacement vendor can be obtained no refund will be made available
• Request received after the start of the event: no refund will be made available.

Sponsorship Monies will be refunded per the following schedule:

• Request received prior to 90 days of the start of the event: 50% refund
• Request received within 90 days of the start of the event: no refund will be made available

Donations
Donations will only be refunded prior to public announcement of the gross donation to a beneficiary. Once public announcement has been made, no refund of donations will be processed. Refunds of donations are subject to administrative fees.

Miscellaneous Items
Items purchased from the Dallas Bears will be refunded within 30 days of receipt of the item. Item must be received in original, unused quality to be eligible for refund. Refunds will be made to the original payment mechanism and are subject to administrative fees.

Policy Modifications and Deviations
This policy was last modified on 09 May 2010.

Dallas Bears may modify these policies and will post those changes here.